College Information Technologies

CIT Links

Dell Consolidated Purchase

ACCD and San Antonio College Technology Policies

Data Management and Programming

Data Warehouse Reports

Interactive Video Conferencing

SAC User Account

Planned Outages

Dell Faculty/Staff Discount

CIT HOTLINE 785-6031

What You Should Know Before You Call

To help us expedite your request, please include the following information when you call, stop by or submit an electronic request.


Computer Name or ACCD Tag Number	The computer name or tag number is used for documentation and for remote assistance. Click here for help finding your computer name or ACCD tag number.

Call Tracking Number	If you are following up or updating an existing request, please have your Call Tracking Number available. When a request is submitted, a confirmation email will be sent to you that includes you Call Tracking Number.

Problem Description	It is usually better if the person experiencing the problem calls to report the problem first hand.

Any Error Messages	We will need to know about any error messages to help us troubleshoot the problem.

New Installations	We will need to know of any recent hardware/software installations.

Software	If the problem exists with a particular software application, it would be helpful to know the name and version of the application.

Hardware	If the problem is with a particular hardware component, we will need to know which component. For example the floppy drive or mouse.

Network	If you are unable to connect to the network or access a particular network resource, be sure to let us know what type of resource you are trying to connect to. Network resources include printers, shared directories, etc. Is anyone else experiencing similar problems?

Troubleshooting	It is helpful for us to know what you've done to troubleshoot. If you've restarted your machine or printer, logged off and back in to the network, check cables, etc.

“Allowing Students, Faculty, Staff, and the surrounding community to excel in education through proactive support, planning, and management of technologies at the College level”.

San Antonio College, one of the Alamo Community Colleges, does not discriminate on the basis of race, religion, color, national origin, sex, age, or disability with respect to access, employment programs, or services. Inquiries or complaints concerning these matters should be brought to the attention of: Director of Human Resources, Title IX Coordinator, 210/208-8051. Address: Human Resources Department, 201 W. Sheridan, Bldg. A, San Antonio, Texas 78204. For special accommodations or an alternate format, contact the San Antonio College DisABILITY Support Services at 733-2347.

Website Designed by the Instructional Technologies & Innovation Center (Dan Melgoza)

Webmaster: Adalberto Ruben Jaime

San Antonio College, 1300 San Pedro Avenue, San Antonio, TX 78212-4299 Phone: 210/733-2000